We want you to love your purchase, so if you are not totally satisfied, please email firstname.lastname@example.org so we can provide you with a return label and our return address. Within 14 days of delivery, upon return and inspection of the product at our warehouse, we are happy to offer you a full refund. We will consider requests outside of the 14-day window on a case by case basis. While we understand that sometimes it takes a few tries to realize a product isn’t right for your skin, we will not accept returns or exchanges for any items where more than half of the product has been used. Customers who wish to return their order will be issued a prepaid shipping label after contacting us at email@example.com. Original shipping fees will not be refunded. Refunds will be processed and returned to the original payment method within 7-9 business days.