frequently asked questions

We are pleased to accept Visa, Mastercard, American Express and Discover credit cards for AAVRANI orders. We also accept Paypal, Amazon Pay and offer flexible payments through Shop Pay and Klarna.

After you place an order on AAVRANI.com, you will receive an email notification to the email address you provided while placing the order, confirming that we received your order. A Client Care Specialist reviews and handles every order. The Order Confirmation email you receive does not confirm your order is being fulfilled and shipped. Once your order is fulfilled and on its way, we will send you a Shipment Confirmation email to confirm. If we cannot fulfill your order, a Client Care Specialist will send a follow-up email and the purchase amount will be returned to your method of payment.

To cancel or modify an order, please contact us within one hour after the order has been placed. We will do our best to accommodate your request depending on volume.

Please note: Items on our website are not available to purchase for commercial and/or resale purposes. Please see our Terms of Use for additional details.

Sorry, we cannot offer gifts or discounts after the promotion has expired.

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and under.

TIMING:

Standard orders placed before 1 P.M. EST Monday through Friday (excluding holidays) usually ship the same day. If the order is placed on a holiday or over the weekend, the order will ship out within the next 1-3 business days.

Expedited orders placed before 3 P.M. EST Monday through Friday (excluding holidays) will ship the same day. If the order is placed on a holiday or over the weekend, the order will ship out the next business day.

COSTS:

FREE Standard U.S. Shipping, automatically applied to orders over $75, takes 3-5 business days to deliver once the order has been shipped (Please note: delivery may take up to 7 days for orders placed during our peak holiday season)

Standard U.S Shipping, applied to orders under $75, have a $5 charge and take 3-5 business days to deliver once the order has been shipped (Please note: delivery may take up to 7 days for orders placed during our peak holiday season)

Two-Day U.S Expedited Shipping cost varies depending on delivery location and takes 2 business days to arrive once shipped

Overnight U.S Shipping cost varies depending on delivery location and takes 1 business day to arrive once shipped

We do not offer free shipping on international orders. Shipping costs for orders shipped outside of the U.S. are determined at checkout based on shipping location and weight of the order.

CARRIERS:

FedEx signature required upon request

FedEx does not consider weekends and holidays as business days

PO box address will also be delivered via USPS and does not qualify for expedited shipping

DELIVERIES USING 3RD PARTY SERVICES AND FORWARDING:
We are not responsible for packages being delivered by third party shipping agencies as well as the contents or the delivery once it has arrived to its original destination.

If you have any trouble with your order, or need an item urgently, please don't hesitate to contact us at hello@AAVRANI.com.

U.S. DOMESTIC:

Your happiness is our highest priority. If you are dissatisfied with your AAVRANI.com purchase for any reason, you are welcome to return it for a full refund within 30 days of purchase. We are delighted to offer complimentary returns for all domestic AAVRANI.com orders. If you redeemed a complimentary promotional item with purchase, please be aware that this item will need to be returned along with the other returned items.

Only products purchased on AAVRANI.com may be returned for a refund or exchange.

We cannot accept items purchased from another retail store location for an exchange or refund.

We also cannot accept empty jars, nearly empty jars, or jars filled with tampered with or other creams for refund or exchange.

Shipping cost are not eligible for refunds.

We can not accept partial returns or exchanges for bundle sets. You must return the complete set for a refund.

If a package is marked as delivered, but it is stolen or you are unable to locate it, we are unable to refund the order amount.

We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.

Simply email hello@AAVRANI.com for a complimentary prepaid return label. We will issue the refund back to the original form of payment within 5-7 business days upon receiving the return shipment and send an email confirmation confirming the details of your refund.